Why on iPhone XS, iPhone XR and iPhone X the ringtone starts to sound quieter when you call and how to turn it off

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If you have an iPhone XS, iPhone XR or iPhone X you will surely notice, that the volume of the ring tone gradually decreases.

First, the phone rings loudly, but then the sound becomes quieter, and even if you turn the volume on full, still quiet.

Do not worry, your iphone is fine, and Apple actually conceived it all — «it’s not a cant, and the opportunity». but, if you want to, so that your smartphone constantly calls the same loudly, we will tell you how to do it.

First, let’s figure it out, why does the melody play on incoming calls loudly, but then the sound starts to fade. In fact, this is one of the features of Face ID. It works even then, when you are not using a face scanner to unlock your device. The fact, that Face ID cameras scan your face always, regardless of, they are used for authentication or not. Even if you do not use a scanner, it still remains active to ensure the full functionality of other functions, one of which is to reduce the volume of the ringtone.

How to disable the function to reduce the volume of the ringtone on the iPhone XS, iPhone XR and iPhone X

In order to disable the attenuation ring tone, need to deactivate face scan, defining, do you look at your iphone xs, iPhone XR and iPhone X. When the function is deactivated, the device will not be able to determine whether you are looking at the display, while the incoming call melody is playing, and the sound of the ringtone will not become quieter. For this:


  1. Open on iPhone app «Settings».
  2. Open section «Face ID and passcode».
  3. Slide the switch opposite «Attention recognition» in position «Turned off».
  4. Log out «Settings».

Doing the above, you can check the volume, asking someone to call you. If the sound stays equally loud throughout the entire time, means, you have succeeded. If you still think, that the iPhone is ringing too quietly, you can set the ringtone volume to maximum.

For this:

  1. Open the app on your smartphone «Settings» → «Sounds, tactile signals».
  2. In section «Ringtone and message sound» move the slider to the right until it stops, to turn on the maximum volume.
  3. If you want to adjust the volume of the ringtone using the physical buttons, move the slider against the option «Change with buttons».

Some users deliberately disable the ability to adjust the volume using physical buttons, knowing the habit of your children playing with the device. However, in many new iPhone models this feature is deactivated by default.

If your iPhone XS, iPhone XR and iPhone X sound suddenly disappeared, check out, not active «Silent mode» (mute switch, located on the side of the device). On activation of the silent mode, a small orange indicator on the switch will inform. Also check, Is the function not enabled «Do not disturb», at which the sound of incoming calls is completely disabled.